Refunds and cancellation
Questions, Concerns or something else?
i.As a general rule you shall not be entitled to cancel your order once you have received
confirmation of the same. If you cancel your order after it has been confirmed, Fab delivery shall
have a right to charge you cancellation feeof a minimum INR 75 up to the order value, with a right
to either not to refund the order value or recover from your subsequent order, the complete/ deficit
cancellation fee, as applicable, to compensate our restaurant and delivery partners.
Fab delivery shall also have right to charge you cancellation feefor the orders cancelled by Fab delivery for the
reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of
cancellations for the reasons attributable to Fab delivery or its restaurant and delivery partners,
Fab delivery shall not charge you any cancellation fee.
ii.However, in the unlikely event of an item
on your order being unavailable, we will contact you on the phone number provided to us at the time
of placing the order and inform you of such unavailability. In such an event you will be entitled to
cancel the entire order and shall be entitled to a refund in accordance with our refund
iii.We reserve the sole right to cancel your order in the following circumstance:
in the event of the designated address falls outside the delivery zone offered by us;
failure to contact you by phone or email at the time of confirming the order booking;
failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery;
unavailability of all the items ordered by you at the time of booking the order;
unavailability of all the items ordered by you at the time of booking the orderRefundsi.
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only
in the event of any ofthe following circumstances:a.your order packaging has been tampered or
damaged at the time of delivery;
b.us cancelling your order due to
(A) your delivery location following outside our designated delivery zones;
(B) failure to contact you by phone or email at the time of confirming the order booking; or
(C) failure to contact you by phone or email at the time of confirming the order booking; orc.you cancelling the order at the time of confirmation due to unavailability of the items
you ordered for at the time of booking.ii.Our decision on refunds shall be at our sole discretion
and shall be final and binding